Shipping policy

Shipping Policy

At Seamoss Valley, every order is carefully prepared and packaged to maintain freshness and quality.

Processing Time

Orders are typically processed within 1–2 business days after preparation and payment confirmation.

Shipping Time

Standard shipping within the United States usually takes 2–5 business days depending on the destination.

Shipping Carrier

Orders are shipped using USPS or other trusted carriers. Once your order has shipped, you will receive a tracking number by email.

Please ensure your shipping address is correct at checkout. Seamoss Valley is not responsible for orders shipped to an incorrect address provided by the customer.

Lost or Stolen Packages

Once an order has been shipped and marked as delivered by the carrier, Seamoss Valley is not responsible for packages that are lost, stolen, or delayed by the shipping carrier.

If your tracking shows delivered but you did not receive your package, please:
1. Check around your delivery location and with neighbors.
2. Contact the shipping carrier to file a delivery inquiry.
3. File a claim directly with the carrier if necessary.

If you need help locating your tracking number, please contact us at: seamossvalleyshop@gmail.com

Damaged or Incorrect Orders

We carefully package every order to ensure it arrives safely. If your order arrives damaged, broken, or incorrect, please contact us within 24 hours of delivery.

Email: seamossvalleyshop@gmail.com

Please include:
1. Your order number
2. Photos of the damaged product
3. Photos of the packaging
4. A brief description of the issue

Once the issue has been verified, we will send a replacement product.